Designing for Adaptation to Novelty and
Change: Functional Information, Emergent Feature Graphics, and Higher-Level
Control
(Research Seminar, October 17th, 2002)
Kim Vicente
University of Toronto
Visiting Massachusetts Institute of Technology
Abstract
Ecological interface design (EID) is a theoretical
framework that aims to support worker adaptation to change and novelty in
complex systems. Previous evaluations of EID have emphasized representativeness
to enhance generalizability of results to operational settings. The research
presented here is complementary, emphasizing experimental control to enhance
theory building. Two experiments were conducted to test the impact of functional
information and emergent feature graphics on adaptation to novelty and change
in a thermal-hydraulic process control microworld. Presenting functional information
in an interface using emergent features encouraged experienced participants
to become perceptually coupled to the interface, and thereby exhibit higher-level
control and more successful adaptation to unanticipated events. The absence
of functional information or of emergent features generally led to lower-level
control and less success at adaptation, the exception being a minority of
participants who compensated by relying on analytical reasoning. These findings
may have practical implications for shaping coordination in complex systems,
and fundamental implications for the development of a general unified theory
of coordination for the technical, human, and social sciences.
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