Search, Purchasing and Behavioral Economics on the Web
(Research Seminar, September 13th, 2001)
Eric Johnson
Norman Eig Professor of Business, Columbia University
Abstract:
The introduction of electronic commerce was widely believed to engender a
decrease in search costs with an increase in search and price competition.
In this talk, I will present the results of several projects that examine
actual search behavior on the web using the MediaMetrix panel. The first
paper shows that for CD's, books, and air travel, search is fairly limited
and that there does not appear to be an increase in search with greater time
on the web. A second paper (link on its way) examines the mechanisms that might increase
loyalty to specific online merchants.
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